|SOUTHERN HILLS ONLINE BANKING
TERMS AND CONDITIONS
Please read these Terms and Conditions carefully.
If you agree to abide by the information contained in the Online Banking Terms and Conditions below please click "I AGREE" at the bottom of this page. You will then be forwarded to the enrollment form to complete the Online Banking registration process.
Definitions. The words you and your refer to either and all of the persons
signing the Application. The words we, us, and our refer to the financial
institution identified in the Application. The words your deposit accounts
refer to the checking/statement savings accounts with us identified in the Application. The words your loan accounts refer to the loan accounts with us on which either
or all of you are obligated to us. The words your accounts refer to your
checking/savings accounts and your loan accounts. The words our internet service
refer to our Southern Hills Internet Banking. The word terms refers to
these Terms and Conditions. ACH refers to Automated Clearing House.
Security. We work hard to make our website secure. We will employ such
security measures as in our reasonable judgment are appropriate to secure
our website. You will not use our website for unauthorized purposes. We
may monitor and audit transactions made through our website.
Access to Accounts Via the Internet. Subject to the terms set forth
below, we will provide you with our internet service pursuant to which you
can access your accounts by computer via the internet through our website
using your username and password and providing such other information
as may be required by our website to accomplish the following:
• Transfer funds between your deposit accounts.
• Transfer funds from your deposit accounts to your Christmas club accounts
• Make payments from your deposit accounts to your loan accounts.
• Make payments from your deposit accounts to third parties and individuals using PopMoney (P2P payments) pursuant to our Online Bill Payment Program described below.
• Get information about your accounts, such as account balances or
information on deposits or withdrawals.
We will have no obligation to carry out any transfers or payments unless
there are sufficient funds in the pertinent deposit account or any overdraft
line of credit on that deposit account. We will promptly provide you with a
username, password, the address of our website through which you can
access your accounts, and such other information as you will need to
participate in our internet service. You can arrange for a change of your
password by calling the number set forth below. Please see the Limitations
on Frequency of Transfers below.
Online Bill Payment Program. Our Online Bill Payment Program requires
the execution of a separate written agreement and may involve third party
service providers or senders.
• There are no additional charges for our Online Bill Payment
Hardware and Software Requirements. We will promptly provide you
with a statement of the computer hardware and software requirements to
participate in our internet service. We can change these requirements and
will give you advance notice of any such changes. Unless you comply with
such changes, you will not be able to participate further in our internet
service. You are solely responsible for setting up and maintaining your
computer hardware and software and satisfying all hardware and software
Stop-Payment Orders. To be effective, a stop-payment order must be
received in time to allow us a reasonable opportunity to act on it, and for
some ACH debits must be received at least three banking days before the
scheduled date of transfer. To be effective, a stop-payment order must
identify the payment sufficiently to allow us a reasonable opportunity to act
on it. If the payment is by check, or if the payment is by ACH debit and we
give notice at the time an oral stop-payment order is received that written
confirmation is required and provide an address where the written
confirmation can be sent, an oral stop-payment order is effective for 14
calendar days only, unless confirmed in writing within the 14-day period.
Properly signed written stop payment orders are effective for 6 months
after date received and will automatically expire after that period unless
renewed in writing. With respect to ACH debits, you and we agree to abide
by the ACH rules and regulations regarding stop-payment orders.
We will charge you for each stop-payment order you give (refer to our
separate fee schedule).
Hours of Operation. You ordinarily can participate in our internet service
24 hours a day - 7 days a week. However, we reserve the right to suspend
our internet service from time to time as we deem appropriate.
Transaction Posting. Transactions entered on our website on or before
before close of business, excluding Saturdays, will be posted on the same day.
Transactions entered on our website after close of business, on a non-business day or on Saturdays will be posted by the end of the next
Assignment and Delegation. We can assign our interest and
responsibilities under this agreement, delegate our responsibilities under
this agreement, and use independent contractors to perform or assist in the
performance of our responsibilities under this agreement, as we deem
Limitations on Frequency of Transfers. In addition to those limitations on
transfers elsewhere described, if any, the following limitations apply:
Regardless of anything else in this or other agreements, transfers and
withdrawals from a savings account to another of your accounts or to third
parties by preauthorized, automatic, telephonic, or computer transfer, or by
check, draft, debit card, or similar order to third parties, cannot exceed six
per calendar month or statement cycle of at least four weeks.
For security reasons, there may be other limitations on the number of
transfers you can make.
Termination. We can terminate your right to participate in our internet
service at any time if you fail to comply with these terms or the terms of
your account agreements with us, including any failure to pay a required
fee. Either you or we can terminate this agreement without cause upon 30
days advance notice.
Changes in Terms. We can change these terms by giving you notice as
required by law. Continued use of our internet service by you after notice of
a change in terms constitutes acceptance of the change.
Notices. Notices must be in writing and mailed or hand delivered, except
that we can give them to you electronically if you have so consented.
Notices to you are effective when given, regardless of whether you
receive them. Notices to us are effective only when we actually receive
Irreconcilable Conflicts. These terms supersede those of your deposit or
loan account agreements to the extent they cannot be reconciled. You
expressly waive any deposit account agreement requirements of one or
more signatures for withdrawal when using our internet service. Any one of
the persons authorized to make withdrawals from your deposit accounts is
authorized to make transfers pursuant to our internet service, even if your
account agreements provide that multiple signatures are required for
Except as indicated elsewhere in this or other agreements or disclosures,
we do not charge for our internet service.
We can debit any fees to any of your deposit accounts without notice.
Periodic Statements. You will get a monthly account statement from us for
your deposit accounts, unless there are no transfers in a particular month,
in which case you will get a statement at least quarterly.
FINANCIAL INSTITUTION’S LIABILITY
Liability for Failure to Make Transfers. If we do not complete a transfer to
or from your account on time and in a correct amount according to our
agreement with you, we will be liable for your losses or damages. However,
there are some exceptions. We will not be liable, for instance:
(1) If, through no fault of ours, you do not have enough money in your
account to make the transfer.
(2) If you have an overdraft line, and the transfer would go over the
(3) If circumstances beyond our control such as interruption of
telecommunication service, catastrophic or emergency conditions,
or a natural disaster (such as a fire or flood) prevent the transfer,
despite reasonable precautions that we have taken.
(4) If the funds are subject to legal process or other encumbrance
restricting the transfer.
(5) There may be other exceptions stated in our agreement with you.
Except as expressly required by these terms or otherwise required by law,
we will not be liable for any losses or damages resulting from:
(1) Deficiencies in your computer hardware or software or in your
ability or care in using them, or
(2) Problems relating to your access to the internet.
We can disclose information to third parties about your account or the
transfers you make:
(1) Where it is necessary for completing transfers; or
(2) In order to verify the existence and condition of your account for a
third party, such as a credit bureau or merchant; or
(3) In order to comply with government agency or court orders; or
(4) If you give us written permission.
Consumer Liability. Tell us AT ONCE if you believe your code has
been lost or stolen, or if you believe that an electronic fund transfer
has been made without your permission using information from your
check. Telephoning is the best way of keeping your possible losses
down. You could lose all the money in your account (plus your
maximum overdraft line of credit). If you tell us within 2 business days
after you learn of the loss or theft of your code, you can lose no more
than $50 if someone uses your code without your permission.
If you do NOT tell us within 2 business days after you learn of the loss
or theft of your code, and we prove we could have stopped someone
from using your code without your permission if you had told us, you
could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us
at once. If you do not tell us within 60 days after the statement was
mailed to you or was provided electronically if you consented to
receiving the statement that way, you may not get back any money
you lost after the 60 days if we can prove that we could have stopped
someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from
telling us, we will extend the time periods.
Contact in Event of Unauthorized Transfer. If you believe your code
has been lost or stolen, call or write us at the telephone number or
address listed below. You should also call the number or write to the
address listed in this brochure if you believe a transfer has been made
using the information from your check without your permission.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your Electronic Transfers, Call
or Write us at the telephone number or address listed below, as
soon as you can, if you think your statement or receipt is wrong or if
you need more information about a transfer listed on the statement
or receipt. We must hear from you no later than 60 days after we
sent you, or provided electronically to you if you consented to receipt
that way, the FIRST statement on which the problem or error
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and
explain as clearly as you can why you believe it is an error or
why you need more information.
(3) Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or
question in writing within 10 business days.
We will determine whether an error occurred within 10 business
days (20 business days if the transfer involved a new account) after
we hear from you and will correct any error promptly. If we need
more time, however, we may take up to 45 days (90 days if the
transfer involved a new account, a point of sale transaction, or a
foreign-initiated transfer) to investigate your complaint or question.
If we decide to do this, we will credit your account within 10
business days (20 business days if the transfer involved a new
account) for the amount you think is in error, so that you will have
the use of the money during the time it takes us to complete our
investigation. If we ask you to put your question or complaint in
writing and we do not receive it within 10 business days, we may
not credit your account. Your account is considered a new account
for the first 30 days after the first deposit is made, unless each of
you already has an established account with us before this account
We will tell you the results within three business days after completing
our investigation. If we decide that there was no error, we will send
you a written explanation.
You may ask for copies of the documents that we used in our
SOUTHERN HILLS COMMUNITY BANK
45 E MAIN ST., P.O. BOX 345
LEESBURG, OH 45135
Business Days: Monday, Tuesday, Thursday, Friday and Saturday
Excluding Federal Holidays
MORE DETAILED INFORMATION IS AVAILABLE
PASSWORD AND SECURITY FOR ONLINE BANKING, BILL PAY AND MOBILE BANKING SERVICES
You agree not to give or make available your password or other means to access your account to any unauthorized individuals. You are responsible for all payments you authorize using the Services. If you permit other persons to use the Services or your password or other means to access your account, you are responsible for any transactions they authorize. If you believe that your password or other means to access your account has been lost or stolen or that someone may attempt to use the Services without your consent or has transferred money without your permission, you must notify us at once by calling 888-898-9839 during business hours.
You agree to follow the “Recommended Guidelines for Online Banking Users” and the “Recommended Guidelines for Mobile Banking Users” below:
RECOMMENDED GUIDELINES FOR ONLINE BANKING USERS
•Install anti-virus, anti-spyware and anti-malware software on your computer.
•Ensure that your system firewall is turned on at all times.
•Ensure that computer software is patched regularly.
•Check your internet settings and select, at least, a medium level of security for your internet browser.
•Do not use a public Wi-Fi network when accessing your internet banking account.
RECOMMENDED GUIDELINES FOR MOBILE BANKING USERS
•Require a password to access your device.
•Regularly update your device.
•Use only a password-protected Wi-Fi network to access our mobile banking app.
•Turn off Bluetooth services when not in use.
•Install apps only from trusted sources.
•Install a device locator in the case of your device being lost or stolen.